Welcome to the upgraded Citizen Self-Service. This new upgraded environment will require action. First-time users of the City’s online portal for payments will need to register with the new system. Existing users will need to reestablish an online account using an email address as the user id. Please visit the steps to connect your new account here. https://www.naplesgov.com/sites/default/files/fileattachments/finance/page/7981/creating_an_online_account_for_utility_billing_4.pdf